VCG Academy

Marwah Nassar

Managing Director & Co-Founder

Who we are

We offer a wide range of training courses, whether Basic, Advanced or Customized courses based on the
audience needs. Our specialized trainers cover particular subjects, either in English, Arabic or French,
such as Soft Skills, Business etiquette, Leadership, Marketing, communication skills, Internal Control,
CRM, Risk, Banks Operation, Banks operational risks, E-Payment operations, Cyber Security, Information
Security, Cyber-attacks, Fraud detection & prevention as well as specialized courses in VAT & TAX.

Professional Trainers

Through our Top-notch calibers, we are able to deliver a wide range of training courses whether customized for one entity or across multiple organizations. Those trainers are backed-up with a well knowledgeable professional, who has built her brand name in the e-payment industry over the past years.

– Mrs. Marwah Nassar holds over 25 years of experience working in multiple organizations in several countries (Egypt, North Africa & the Levant). She started her career with American Express company, then she joined HSBC bank in Egypt before she moves to Visa International UK then she supported in the opening of the Egypt office, where she was responsible for the Business  Development across multiple countries. She holds several International Certificates & Post Graduate Diplomas from Visa Business School, Chartered Institute of Marketing (CIM) & the Chartered Institute of Banking (CIB).
During her career, she delivered several training courses to staff in different organizations, whether banks or companies. She also supported in delivering post-graduate Marketing Communication program in the AUC for the CIM students. Mrs. Nassar became a strong source of knowledge with a well-known brand name.

Deliverables

We understand that Training needs might be different from one entity to the other, hence we are flexible to run either our own training courses or to customize courses based on your needs in both face-to-face environment or online webinars. Below is a list of our courses:

  • Business Courses
    • The Future of Banking
    • Build an effective Card Portfolio
    • How to become a Payment Expert
    • Run an effective Card Operation
    • Segmentation and Upgrade
    • Understanding the payment card P&L
    • Credit Card Customer Lifecycle Management
    • How to sell credit, debit & Prepaid cards
    • Understanding digital payments
    • Introduction to Acquiring
    • How to Run a successful Acquiring Business?

 

  • Risk and Internal Controls Courses
    • E-Payment Operational Risks
    • Managing your Card Risk
    • Managing your Acquiring Risk
    • Business Continuity Management & Crisis Management
    • Internal Control Policy and Procedures
    • Internal Audit base as Internal Control
    • Fraud Risk Management best practices
    • Risk Factors (Outsource and Insource)
    • Risk Management in Banks

 

  • Soft Skills Courses
    • The Rising Leaders
    • The Ethical Manager
    • Performance Management
    • Situational leadership
    • Business writing
    • Effective Internal Communication
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